Return & Refund Policy

Thank you for shopping at Femjora! We want to ensure your experience with us is seamless and enjoyable. Please take a moment to review our return and refund guidelines, which apply to orders made within the United States.

A. 30-Day Return Window

We offer a 30-day return policy from the date you receive your order. If you're not completely satisfied with your purchase, you may return it within 30 days. To be eligible for a return, the items must be in their original condition, unworn, unused, with all tags attached, and in the original packaging.

B. How to Return Your Item

To start a return, simply contact us at support@femjora.store. Once your return request is approved, we will send you a pre-paid return shipping label and provide detailed instructions for sending the item back. Please note that returns sent without prior approval will not be accepted.

C. Damaged or Incorrect Items

We take great care in fulfilling your orders, but if you receive an item that is damaged, defective, or incorrect, please let us know immediately. We will work quickly to resolve the issue by providing you with a solution, which may include a replacement or refund. To start, please email us at support@femjora.store.

D. Exchanges

We offer exchanges only in the case of defective or incorrect items, wrong sizes, or other quality issues. To request an exchange, reach out to us at support@femjora.store, and we will guide you through the process.

E. No Restocking Fees

We are happy to inform you that there are no restocking fees on returns. You can return your item without worrying about additional charges.

F. Refund Process

Once we receive your return, we will inspect the item and notify you of the approval status of your refund. If your return is approved, we will process your refund to your original payment method. Please allow 5-7 business days for the refund to be reflected in your account. The maximum time for a refund is 7 days after approval.

G. Discounts and Refunds

Please note that unused discounts cannot be refunded. If you didn't apply a discount during the transaction, we cannot adjust the price retroactively. Make sure to review your discount codes and apply them during checkout for the best savings.

Contact Us

If you have any questions or need assistance, our customer support team is here to help. Reach out to us:

Email: support@femjora.store

Phone: +44 7475 355392

Address: 44 Belvedere Rd, London, SE19 2HW, United Kingdom